FAQs
Frequently asked questions
Practical answers about quotes, packing, delivery timing, documents and drop-off locations. If your question is about a specific shipment, send us the details and we will assess it.
Booking and quotes
What information do you need for a quote?
Send the origin and destination, contents, quantity, packed weight and dimensions, declared value and preferred date. Identify food, batteries, liquids or temperature-sensitive products separately. Read more
Does the quote include customs charges?
Read the written inclusions. Ask which duties, taxes, inspection charges and destination fees are included or payable separately. Do not assume a freight price covers every charge. Read more
Can I get a fixed price per kilogram?
Ask for a current quote for your shipment. Packed dimensions, minimum charges, service scope and cargo type can affect the final amount. This website does not publish a universal kilogram rate.
Can I change the contents after getting a quote?
Tell the team before handover. New items can change acceptance, packing, documentation, chargeable size and price. Ask for an updated quote where needed. Read more
Can I cancel a booking?
Request the cancellation terms before confirming. Any charges or refund depend on the agreed terms and whether work has already begun. Contact Tianah about an existing booking. Read more
Packing and acceptance
Should I seal the box before item checks?
Prepare a clear inventory and ask the team whether inspection is needed before final sealing. Do not hide unlisted items in a sealed carton. Read more
Does vacuum packing make food admissible?
No. Packaging helps protect a product but does not establish import eligibility. Its ingredients, origin, processing and destination still matter. Read more
Can I send mixed food and personal items?
Submit the complete list first. The team may advise separate packing or reject particular items for the selected route. Read more
Can I send electronics?
Tianah lists electronics among personal items. Describe the device and any battery before booking so the transport requirements and acceptance can be checked. Read more
Can I send frozen food?
Tianah handles approved frozen and temperature-sensitive categories. Product acceptance and a suitable handling plan must be confirmed before dispatch. Frozen status does not override destination rules. Read more
Why is an item not accepted if it is legal?
A service or carrier may apply handling restrictions beyond the legal import requirements. Ask whether the issue is law, the chosen transport service, packaging or a missing document. Read more
Timing and delivery
When does the delivery estimate start?
Ask whether it starts at collection, cargo acceptance or international departure. A useful estimate also explains customs and the final delivery stage.
Can customs delay my shipment?
Inspection, missing information or an unresolved requirement can affect release. Prepare accurate records and respond promptly to requests; a logistics provider cannot guarantee a customs decision. Read more
Is door-to-door the same as duty-paid?
No. Door-to-door describes the transport endpoints. Confirm who pays duties, taxes and clearance-related charges in the quote. Read more
How will I receive updates?
Ask which tracking reference or contact channel applies to the service you book. Keep the booking record and confirm how to raise a delivery query. Read more
What happens if the recipient is unavailable?
Contact the team promptly and check the agreed delivery terms. Reattempts, storage or address changes may affect cost and timing; no universal policy is published here. Read more
Business and documents
Does every shipment need the same documents?
No. Personal effects, commercial cargo and regulated products can require different records. Start with a truthful inventory and confirm the route-specific list before dispatch.
Can Tianah source products for me?
Tianah's procurement service includes sourcing, purchasing and consolidation. Agree product specifications, fees, verification scope and shipping arrangements before purchase. Read more
Do gifts avoid all import requirements?
Do not assume so. Describe the shipment honestly and check the rules for its destination and method of transport. Read more
Does Tianah offer recurring business shipments?
The published service includes recurring shipment support and business account management. Discuss volume, frequency and destination requirements with the team. Read more
Locations
Where can I drop off in Lagos?
The listed address is No 5, Gbagi Robinson, Ajao Estate, Lagos. Confirm the handover arrangement before travelling. Read more
Where can I drop off in Port Harcourt?
The listed address is 12 Agip Road, Royal Plaza, Port Harcourt. Contact the team before visiting with your cargo. Read more
Are the phone numbers branch-specific?
These are the business contacts listed on Tianah's contact page. They are not dedicated branch lines. Ask the team to connect your enquiry with the relevant location. Read more
Still have a question?
Tell us what you are shipping and where it is going, and the team will get back to you.